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David C. Herzog

E-Commerce Policies & Procedures

Museum-Quality Fine Art Prints, Ceramic Art  & Coffee Table Books

Effective Date: 07/16/26
Company Name: Ganesha Foundation, Inc. DBA Perfectly Imperfect

 

1. Company Overview

Our mission is to provide collectors, art enthusiasts, and gift buyers with museum-quality fine art prints and premium coffee table books that celebrate exceptional photography and artwork. Every product is produced using premium materials and carefully inspected before shipment.

 

2. Products

We currently offer:

  • Limited edition museum-quality archival art prints of ceramic art (each in a series of 500 - signed and numbered by the artist.

  • A Premium coffee table book featuring multiple images of the ceramic work and accompanying information and commentary.

  • Special collections and seasonal releases.

Product descriptions, sizes, materials, and pricing are listed on each product page.

 

3. Ordering Policy

Orders may be placed through our secure website.

Once an order is submitted:

  • Customers receive an email confirmation.

  • Payment is processed immediately.

  • Orders begin production shortly after purchase.

  • Because many products are printed to order, orders cannot normally be changed or canceled once production has started.

 

4. Payment Policy

We accept major credit cards and approved electronic payment methods available during checkout.

All prices are listed in U.S. Dollars unless otherwise stated.

Applicable taxes and shipping charges are calculated during checkout.

 

5. Production Standards

Our prints are produced using:

  • Museum-quality archival papers

  • Professional pigment inks

  • Color-managed printing processes

  • Premium packaging materials

Each print is inspected before shipment to ensure it meets our quality standards.

Coffee table books are printed using professional publishing standards with high-quality paper and durable binding.

 

6. Shipping Policy

Orders are processed in the order received.

Estimated production and shipping times are provided at checkout but are estimates only.

Customers receive shipment tracking information when available.

We are not responsible for shipping delays caused by:

  • Weather

  • Carrier delays

  • Customs processing

  • Incorrect shipping information supplied by the customer

Customers are responsible for providing accurate shipping information.

 

7. Return & Refund Policy

Our Policy

Because every print is produced specifically for each customer, all sales are final.

We do not accept returns or exchanges for:

  • Change of mind

  • Color variations due to monitor settings

  • Customer ordering errors

  • Buyer preference

 

Damaged Items

If an item arrives damaged during shipping, we will gladly replace it.

To qualify for a replacement:

Customers must:

  1. Notify us within 7 days of delivery.

  2. Email clear photographs of:

    • The damaged product

    • The shipping box

    • The packaging materials

  1. Include the order number.

If damage is confirmed, we will provide a replacement at no additional cost.

Refunds are generally not issued for shipping damage unless a replacement cannot be provided.

 

Lost Shipments

If a shipment is lost in transit, customers should contact us.

We will work with the shipping carrier to investigate and determine the appropriate resolution.

 

8. Inspection Procedure for Damaged Products

Upon receiving a damage claim:

  1. Verify the order number.

  2. Review submitted photographs.

  3. Confirm shipping damage.

  4. Approve replacement if applicable.

  5. Arrange replacement production.

  6. Notify customer of estimated shipping date.

  7. Document the incident for quality tracking.

 

9. Quality Assurance Procedures

Before shipment, every order undergoes inspection for:

  • Correct image

  • Correct size

  • Print quality

  • Color accuracy

  • Surface defects

  • Packaging quality

Orders that do not meet quality standards are reprinted before shipment.

 

10. Customer Service Policy

We strive to respond to customer inquiries within 1–2 business days.

Customer service includes assistance with:

  • Product information

  • Order status

  • Shipping questions

  • Damage claims

  • General inquiries

 

11. Privacy Policy

Customer information is used solely for:

  • Processing orders

  • Shipping products

  • Customer communication

  • Legal and accounting requirements

We do not sell or rent customer information to third parties.

Payment information is processed securely through our payment providers and is not stored on our servers.

 

12. Intellectual Property

All artwork, photographs, designs, logos, and written content remain the exclusive property of David C. Herzog or the respective copyright holder.

Purchasing a print or book does not transfer copyright ownership.

Customers may not:

  • Reproduce artwork

  • Scan prints or books

  • Use images commercially

  • Sell reproductions

  • Alter or distribute images without written permission

 

13. Pricing Policy

Prices may change without notice.

Pricing errors may be corrected before an order is fulfilled.

If a pricing error occurs after purchase, customers will be contacted before the order is processed.

 

14. Website Accuracy

We make every effort to ensure product descriptions, pricing, and images are accurate.

Because monitor settings vary, printed colors may differ slightly from on-screen images.

These minor variations are not considered defects.

 

15. Limitation of Liability

Our liability is limited to the purchase price of the product.

We are not responsible for:

  • Indirect damages

  • Consequential damages

  • Delays caused by third-party carriers

  • Customer misuse of products

 

16. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping information.

  • Review order details before purchasing.

  • Inspect shipments upon arrival.

  • Report shipping damage promptly.

 

17. Business Procedures

Order Processing

  1. Customer places order.  

  2. Payment is verified.

  3. Production begins.

  4. Product is inspected.

  5. Product is packaged.

  6. Shipping label is created.

  7. Order is shipped.

  8. Tracking information is emailed.

Please allow 10-15 business day to receive your item(s)

 

Damage Claim Procedure

  1. Customer contacts customer service.

  2. Photos are reviewed.

  3. Damage is verified.

  4. Replacement approved.

  5. Replacement produced.

  6. Replacement shipped.

  7. Claim closed.

 

18. Contact Information

Customer Service

Email: info@perfectlyimperfect.com

Website:

perfectlyimperfectherzog.com

 

Return Policy Summary

  • All sales are final.

  • No returns or exchanges for buyer’s remorse or ordering mistakes.

  • Damaged items reported within 7 days will be replaced.

  • Photos of the damage, packaging, and shipping box are required.

  • Replacement items are shipped at no additional charge once the claim is approved.

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